Cancellation and Refund Policy

Effective Date: 16 June 2024

Welcome to Electro Boat's Cancellation and Refund Policy. This policy outlines our procedures and guidelines regarding cancellations, returns, and refunds for products purchased through our e-commerce website and mobile application ("Electro Boat"). Please read this policy carefully before making a purchase, as it governs your rights and responsibilities.

1. Order Cancellation

a. Cancellation by Customer:
You may cancel your order before it has been shipped for a full refund. To cancel your order, please contact our customer service team as soon as possible with your order details. Once your order has been shipped, it cannot be canceled, and you will need to follow our return process outlined below.

b. Cancellation by Electro Boat:
Electro Boat reserves the right to cancel any order for any reason, including but not limited to insufficient stock, pricing errors, or suspicion of fraudulent activity. If we cancel your order, we will notify you promptly and issue a full refund.

2. Return and Refund Policy

a. Returns:
We want you to be satisfied with your purchase from Electro Boat. If for any reason you are not completely satisfied, you may return the item(s) within 7 days of receipt for a refund or exchange, subject to the following conditions:

• The item(s) must be unused, in original packaging, and in the same condition as received.
• You must provide proof of purchase (order confirmation, receipt, or packing slip).
• Certain items may be non-returnable or non-refundable, such as personalized items, downloadable software, and items marked as final sale.

b. Return Process:
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number and further instructions. The RMA number must be included with your return package. You are responsible for the cost of return shipping unless the return is due to our error (e.g., incorrect or defective item).

c. Refunds:
Once your return is received and inspected, we will notify you via email about the status of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7 business working days, depending on your payment processor’s policies.

d. Orders Returned or Not Received:
If the order is returned to us by the courier service or not received by the customer for any reason, and the order was already paid for, a refund will be initiated once the product is received back at our facility. The refund will be processed within 7 business working days after we receive the returned product.

3. Refund Eligibility

a. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund. We may require photo documentation of the damage or defect.

b. Incorrect Item:
If you receive an item that does not match your order, please contact us within 7 days of receipt to arrange for a return and exchange or refund.

c. Non-Receipt of Item:
If you do not receive your order within the estimated delivery time frame, please contact our customer service team. We will investigate the issue and may offer a replacement or refund based on the circumstances.

4. Exceptions and Special Circumstances

• Final Sale Items: Items marked as final sale or clearance are non-returnable and non-refundable, unless defective or damaged upon receipt.
• Downloadable Products: Downloadable software, digital goods, or subscriptions are non-returnable and non-refundable once the download or access has been provided, unless there is a technical issue that prevents access as intended.
• Customized or Personalized Items: Customized or personalized products are non-returnable and non-refundable, unless they arrive damaged or defective.

5. Customer Responsibilities

• Return Shipping: You are responsible for the cost of return shipping unless the return is due to our error (e.g., incorrect or defective item).
• Condition of Returned Items: Returned items must be unused, in their original packaging, and in the same condition as received. We reserve the right to refuse returns that do not meet these criteria.

6. Changes to This Policy

Policy Updates:
Electro Boat reserves the right to update or modify this Cancellation and Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on Electro Boat. We encourage you to review this policy periodically for any changes.

7. Contact Us

Email: info@electroboat.in